If a firewall or proxy server blocks file access, notify your IT support to add the FTP Server or Amazon's Cloud browse site as exceptions. You might need to temporarily turn off network security software to determine if that is the problem. Then use the Ctrl+F5 keys to refresh the cache with new content before retrying the download link.Īntivirus or network security software (such as a firewall or proxy server) can also block download access, which is beyond USGS control. In the case of an incomplete download, first clear your browser history to avoid the cache interfering with subsequent future attempts.
You might be able to open the archive (.zip) file by refreshing your screen. An error that times out the Web browser can sometimes occur after clicking on a download link.
